Staff at Hull store misled customers


Published: Tuesday 10th February 2015 by The News Editor

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Hull magistrates have ordered a national retail chain to pay £16,000 in fines and costs after convicting it of aggressive trading and misleading customers.

A legal team representing Hull City Council prosecuted Perfect Home after an investigation by Trading Standards officers discovered staff at its Hull store would not deliver a TV to a woman who had bought it under a hire purchase agreement unless she gave them the key to her home.

When the officers visited the Prospect Street premises in September 2013 they found more than 50 keys belonging to customers, the court was told.

When some of the customers were contacted they revealed they were asked to leave their keys to ensure a delivery, the court heard.

The company behind Perfect Home, Temple Finance Limited, was found guilty of breaching the Consumer Protection from Unfair Trading Regulations during a trial.

Magistrates fined the firm £6,000 and told it to pay a further £10,000 in costs after the court ruled that the firm had misled its customers and treated them unfairly by not informing them that they needed to hand over a house key before what they bought would be delivered.

The practice was described as appalling by Hull City Council’s Portfolio Holder for Neighbourhoods and Communities, Councillor John Hewitt.

Copyright Press Association 2015

Published: Tuesday 10th February 2015 by The News Editor

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