UK CALLING: Phone charges are changing

Published: Friday 1st May 2015 by Tom Drinkall

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If you use 08, 09 or 118 numbers to contact organisations by phone, you’re certainly not alone. These are ‘service numbers’, used by millions of people every week to get hold of banks, entertainment services, government departments… even to vote on TV shows.

In the UK, we spend billions of minutes every year making these calls. In fact, one in every eight telephone calls is to a service number. But research by the regulator Ofcom has shown that people are confused by how much these numbers cost to call.

That is going to change from 1 July 2015, under a new system which will make the cost of calling service numbers clear for everyone. It’s called UK Calling, and it’s the biggest change to the phone network in over a decade.

Here’s what that means for KC customers;

From 1 July 2015, the cost of calling these service numbers will be made up of two parts:

  • An access charge: This part of the call charge goes to your telephone service provider and is charged as pence per minute. KC’s access charge will be 7p per minute for calls to all 084, 087, 09 and 118 numbers.
  • A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.


 KC are adding more free UK calls to phone and broadband packages

Find out more by clicking here

Freephone is changing too

In addition, all Freephone numbers (which begin 0800 or 0808) are being made free for consumers to call from mobile phones, just as they usually are from landlines.

More details on these changes are available here:

Published: Friday 1st May 2015 by Tom Drinkall

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