Yorkshire and Humber shopworkers being verbally abused every day

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Published: Tuesday 21st April 2015 by KCFM

Comments (3)

Over half of shopworkers in our region say they’ve been verbally abused in the last year.

A survey, from the union USDAW, has found that in 2014, 22 shop workers were assaulted every day in Yorkshire and the Humber.

It also found that over a third of workers were threatened by customers- the second highest number in the country.

John Hannett – Usdaw General Secretary says:

“Our survey shows that life on the frontline of retail can be pretty tough for many shopworkers and there is still a lot to do to help protect them.

“We launched our Freedom From Fear Campaign in the face of growing concerns amongst retail workers about violence, threats and abuse. The campaign works with retailers to promote respect and make workplaces safer for staff and customers alike.

“All too often criminals who assault staff are not even sent to court, and those who are can receive derisory sentences. In other cases, where the offender often isn’t charged at all, victims are left feeling that no one cares that they were assaulted”.

The overall results were:

Offence                         Yorks & Humber              UK

Assaulted                            3.3%                        3.1%

Threatened                          35.1%                       33%

Verbally abused                   55.9%                       56%

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Published: Tuesday 21st April 2015 by KCFM

Comments (3)
  • Guest

    I know secrurity staff at these shops that are just as bad,what’s the percentage of them getting it wrong,and rifeling through some young lads bag and showing him up just because the staff didn’t remove the security tag or dissable it properly?
    I can’t see any……………..stick that into your statistics.

  • Kevin Marshall

    I know secrurity staff at these shops that are just as bad,what’s the percentage of them getting it wrong,and rifeling through some young lads bag and showing him up just because the staff didn’t remove the security tag or dissable it properly?
    I can’t see any……………..stick that into your statistics

  • Let me try to put the record straight, well not straight but more balanced.
    I have worked in the retail industry, both as shop keeper and as shop security.
    You have to have been doing that sort of job to really know the reality of how the public can treat both shop workers, security and shop crime detection services.
    It is clear that not all are bad in the public sector but when they are they leave a long lasting impression on those who have had to deal with them.
    To be abused and harrassed whilst earning your living is not only unlawful but also it has a dire lasting effect on those who suffer this sort of behaviour.
    Ordinary people sometimes lose their temper with staff for many reasons, but some make it a hobby to be unfair and down right obstructive and abusive.
    Along with the element who want to steal your products and materials because they have other agendas, like won’t work, take drugs and need drug supplies money or simply cannot stand to see others go unhindered in their job, and will steal items without paying for them just for the hell of it.
    Violence is often just a word away from an illegal action, because thieves don’t like getting caught indeed they don’t even like being watched either.
    When you have worked under some of the aforementioned difficulties for a short time, it tends to harden your attitude to those you have to deal with.
    Working under such duress for not too much reward, it is very understandable how the retail worker/security guard becomes scepticle about the public that they serve.

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