Yorkshire Water defends debt letters

p2656P-c3f1d838-d8ba-4386-8696-0f36d8d6da94

Published: Wednesday 15th October 2014 by The News Editor

Comments (1)

Yorkshire Water has defended a decision to send letters that appear to be from a debt collector to customers in East Yorkshire, Hull and other parts of the region.

But water watchdog Ofwat says that after the energy regulator Ofgem told gas and electricity companies that a similar practice was unacceptable, it has contacted water suppliers to say the same principle should apply to them.

Some Yorkshire Water customers who are in arrears with their bills have received letters that appear to be from Rockford Debt Collections Ltd but are, in fact, from the water supplier.

Yorkshire Water says it has now changed its approach temporarily. It says it is now mentioning Yorkshire Water in small print at the bottom of such letters.

But the firm went on the defensive, insisting that anyone receiving a letter from Rockford Debt Collections would already have been sent a text and three letters from Yorkshire Water asking them to get in touch.

Copyright Press Association 2014

Copyright Press Association 2014

Published: Wednesday 15th October 2014 by The News Editor

Comments (1)
  • Anyone receiving one of these letters should contact trading standards to investigate it. Pay-Day Loan firm Wonga recently got caught using such tactics and have had to pay thousands of pounds in compensation to those it tried to trick.

Local business search