Bank ‘sorry’ for £59k overcharge

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Published: Tuesday 30th December 2014 by The News Editor

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A father-of-two who was overcharged by more than £59,000 while using a debit card to buy wrapping paper has received an apology from his bank.

TSB said a refund had also been credited to Dean Baker, who was erroneously charged £59,416 rather than £5.94 at a Card Factory store in Birmingham.

Mr Baker, from Erdington, told the Birmingham Mail that the blunder, which happened as he bought four rolls of wrapping paper and a pack of gift-tags, had left him without cash over Christmas.

The 32-year-old engineer only discovered staff at the store had made an error when his card was declined by a restaurant on Christmas Eve.

In a statement, a TSB spokesman said: “We apologise for the inconvenience that Mr Baker has been caused. “We have been in frequent contact with the Card Factory and are now pleased to confirm that Mr Baker’s money has been refunded.”

Published: Tuesday 30th December 2014 by The News Editor

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