Passenger threat over flight delay

Published: Friday 10th April 2015 by The News Editor

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A group of passengers are considering taking legal action against Virgin Atlantic after a “nightmare” flight delay of 33 hours.

Flight VS44 should have left Las Vegas’s McCarran airport at 4.30pm local time on Easter Monday.

But a series of delays meant the passengers did not get away on their flight to Gatwick until early on Wednesday.

They were given hotel accommodation on Monday evening but spent Tuesday night in the airport terminal.

Virgin has said that eligible passengers would be getting EU compensation of 600 euros (about £434) plus out-of-pocket expenses, but some are demanding much more.

Banker Michael Jazanovich, 30, from Crouch End, north London, who was returning from a stag do, told London’s Evening Standard: “It was an absolute nightmare for everyone involved. The delays were unacceptable and excruciating as they were pushed back and back and people had to sleep in the airport.

“We are expecting a lot more (than 600 euros). We have lost our time and had an awful experience.

“We deserve a lot more and, by taking a group action, we can work together to get this. We could share a lawyer, we are willing to take it as far as we need to.”

A Virgin Atlantic spokesman said: “We’d like to apologise for the inconvenience caused.

” The flight was initially delayed due to a technical issue and the delay was then extended because of strong winds around the McCarran airport area which hampered the use of the high-level machinery required to complete the repair.

“All our customers were provided with hotel accommodation and meals while they waited, and they will be reimbursed for reasonable out-of-pocket expenses. In addition, we will be providing eligible customers with EU compensation to the equivalent of 600 euros per person.”

Published: Friday 10th April 2015 by The News Editor

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