Passengers ‘rode in driver’s cab’

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Published: Wednesday 31st December 2014 by The News Editor

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A rail company is investigating claims that one its trains was so crowded that passengers had to travel in the driver’s cab for part of their journey.

The incident allegedly happened on one of last Saturday’s services run by Arriva Trains Wales.

Arriva Trains Wales said today: “We are currently investigating an allegation that passengers were travelling in the driver’s cab on one of our trains.

“Despite our services being extremely busy over the weekend, passengers would not be allowed to enter and travel in the driver’s cab for safety and security reasons. Safety remains our first priority.”

The company went on: ” On the weekend following Christmas we did all we could to provide as much extra capacity as possible across the whole of our network with the trains we have available.

“Over the weekend we ran over 1,300 services across our extensive network. On Saturday December 27 and Sunday December 28 Virgin Trains were not running any train services to and from North Wales due to Network Rail’s improvement work between Watford and London Euston, which put extra pressure on this part of the network.

“Some of our services were extremely busy however trains are built to robust industry standards recognising that peaks will occur due to the unpredictability of customers’ travel patterns and there are no defined upper limits on the number of customers permitted to travel on-board a train.

“While we did everything we could to provide extra capacity, we would like to apologise to customers whose travel plans were inconvenienced last weekend.”

Published: Wednesday 31st December 2014 by The News Editor

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