Payout over wrongly clamped vehicle

Published: Saturday 14th February 2015 by The News Editor

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A woman whose car was wrongly clamped and destroyed has been given a four-figure payout in compensation.

The teacher, from Harrow, north-west London, had parked the car on a private road outside her own home.

She had made a Statutory Off Road Notification on the vehicle because she was waiting until she had enough money to pay for repairs – but a contractor working on behalf of the DVLA still clamped it.

The woman, who has not been named, complained repeatedly to the contractor and the DVLA, but the mistake was not rectified.

She felt forced to sign a disclaimer to give up her car as she could not afford the £100 release fee. The vehicle was then destroyed.

Following an investigation by the Parliamentary and Health Service Ombudsman, the DVLA apologised and paid the woman £1,000 for the value of the car and £300 for the stress, inconvenience and frustration caused to her.

Parliamentary and Health Service Ombudsman Julie Mellor said: ” Our investigation found that the DVLA’s contractors should not have clamped the car and the DVLA failed to resolve the mistake.

” This mistake caused this mother unnecessary distress. The DVLA and its contractors should have investigated the matter when the complainant first got in touch.

“Our investigation found that the DVLA did not make its appeal process clear to the complainant.

“Its complaint handling was poor and its explanations about why it clamped her car were inconsistent.”

The car was clamped in January 2011 and the ombudsman completed its investigation around June last year.

Published: Saturday 14th February 2015 by The News Editor

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