Rail passenger satisfaction ‘falls’

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Published: Tuesday 27th January 2015 by The News Editor

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The number of rail passengers satisfied with their journey is “significantly down” compared with a year ago, according to a new study.

A huge survey of 27,000 passengers found that 81% expressed satisfaction with their journey when questioned last autumn, 2% down on the previous autumn.

The study, by watchdog Passenger Focus, did not include the Christmas period, when trains into London King’s Cross were seriously disrupted.

Passengers have also suffered delays and cancellations in several parts of the country since the start of this year because of signalling and other problems.

Published: Tuesday 27th January 2015 by The News Editor

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