Stubbed toe calls hit 111 workload


Published: Friday 24th October 2014 by The News Editor

Comments (0)

Broken nails, blocked noses and hair loss have prompted hundreds of calls to the NHS 111 non-emergency helpline.

Other reasons for using the service include sunburn, stubbed toes, snake bites and electric shocks, the health service said.

Unusual or everyday issues have contributed to a doubling of calls to 111, with operators now dealing with almost one million every month.

There were 90 calls about a broken nail, 224 about a blocked nose, 31 about hair loss, 145 about sunburn, 489 about a stubbed toe, six about snake bites and 75 about electric shocks.

There were also more than 1,000 calls about mouth ulcers and 305 about an itch.

Other problems that sparked calls to the number include:

:: 17 people called about athlete’s foot.

:: 2,733 people called about constipation.

:: 525 people called about an object stuck in their ear or nose.

:: 217 people called about genital injuries.

:: 99 people called about human bites.

:: 582 people called about failed contraception.

:: 169 people called about sexual problems.

:: 2,766 people called about genital injuries or problems.

Calls have increased from 548,318 in August 2013 to 983,683 in August 2014 – 96.3% of which were answered within 60 seconds, the NHS said, adding that satisfaction rates grew from 86% last year to 90% this year.

Health Secretary Jeremy Hunt said: “With a million calls a month, NHS 111 is helping the NHS deal with growing demand by directing people to the most appropriate place for their injury or illness.”

The service was introduced nationally in April 2013 to replace NHS Direct as a number to call for urgent but non-emergency care. It is free and available 24 hours a day.

The 111 line has been mired in controversy and suffered teething problems after its launch, with patients complaining of calls going unanswered, poor advice given and calls being diverted to the wrong part of the country.

It was thrown into turmoil last July after NHS Direct announced it was planning to pull out of its contracts due to severe financial problems. NHS Direct later closed.

Published: Friday 24th October 2014 by The News Editor

Comments (0)

Local business search