Thousands complain about trains

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Published: Friday 6th February 2015 by The News Editor

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A train company has admitted receiving up to 5,000 complaints a day.

Passenger J Westwood tweeted the Southern train company asking how many complaints it got.

Southern replied: “We are currently receiving between 2,000 to 5,000 tweets a day.”

Another tweeter – Wayne – wrote: “Something to be proud of, huh?”

Nick Gill tweeted: “Which really demonstrates the level of dissatisfaction that we all have with the way you run the trains. Awful.”

In a recently-published passenger satisfaction report from rail customer watchdog Passenger Focus, Southern was placed towards the bottom of the satisfaction table.

Nationally, and based on autumn 2014 findings, 81% of passengers on all rail lines were satisfied with their journey compared with 83% in a similar survey in autumn 2013.

The company with the lowest satisfaction figure last autumn was Southeastern, at 74%. Next were Govia Thameslink Railway with 77% and Southern, also with 77%.

The companies with the best satisfaction scores were Heathrow Express and Grand Central – both with 94%.

There were a number of tweets about Southern today from disgruntled passengers.

David James wrote: ” Another bad start to a day. Not late enough to reclaim a tiny bit of my ticket but late enough to annoy my bosses.”

Lee tweeted: ” Another morning. Another cancelled Southern train to Victoria. Another subsequently packed and annoying later train. Same old….”

Jenny Banks ‏said: ” 8:06 from Streatham Hill cancelled.15 min wait then next train so packed some didn’t get on. Far from unusual.”

A Southern train company spokesman said that the number of complaints at present was more than normal, with the ongoing problems at London Bridge station probably a factor.

Published: Friday 6th February 2015 by The News Editor

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