Empathetic robot Pepper to get AI

Published: Tuesday 10th February 2015 by The News Editor

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Japanese telecoms group Softbank is to incorporate artificial intelligence technology from IBM into its empathetic robot Pepper which goes on sale later this month.

An AI engine called Watson is already used in health care, travel and insurance services in English, but an adaptation was needed to make it work and think in Japanese, said Steve Gold, vice president of the IBM Watson Group.

Unlike other cognitive technology that responds rather mechanically, Watson can learn over time like a human brain, and understands the concept of probability, which makes it very sophisticated and more human-like for applications, according to IBM.

“It depends on the context of the conversation as to what the right answer would be,” as opposed to how a computer would generally try to answer correctly, Mr Gold said. “The world is seldom absolute.”

Watson will be used in Pepper, which is going on sale in Japan this month for 198,000 yen (£1,100), and will make for a smarter, more charming companion, he said.

Pepper has a stunned face a bit like C3PO in Star Wars and moves around on wheels. In early demonstrations it was a bit mechanical in its responses, but Mr Gold said Watson will change that.

For example, two plus two is four in arithmetic but in another context it could refer to a car design, Mr Gold said. Watson is designed to figure out context and know which answer is more likely.

A call centre using Watson will get the caller to the right solution more quickly and make for a less frustrating consumer experience, he said.

But the complexity of the Japanese language, including thousands of characters with various meanings, with several phonetic options, presented a challenge even for Watson, Mr Gold said.

Pepper is not expected to generate big profits immediately, but it points to a new lifestyle, promising to turn into a real business in 30 years.

Besides Pepper, Softbank will use Watson inside the company, resell it in Japan to businesses such as call centres and work with other companies to develop new applications, according to IBM.

Softbank, the first mobile carrier to sell the iPhone in Japan, has widespread global investments including Chinese e-commerce company Alibaba, which listed in New York last year. Softbank is also aggressively investing in India.

Published: Tuesday 10th February 2015 by The News Editor

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